Frequently Asked Questions

A professional community dedicated to supporting Canadian online businesses through resources, education, networking opportunities and cutting edge technology.

We're the only association focused exclusively on Canadian digital businesses. This means every resource, expert session, and networking opportunity is tailored to the unique challenges and opportunities of running a digital business in Canada.

We focus specifically on the business and technology side of ecommerce, regardless of what you sell. Whether you're in fashion, electronics, or home goods, the challenges of conversion optimization, AI implementation, and digital marketing are similar.

Yes! We actively represent the interests of Canadian e-commerce businesses in discussions about digital taxation, cross-border shipping regulations, data privacy laws, and other policy matters that affect online retailers.

Any business or professional involved in e-commerce, retail, or related industries in Canada can join.

Not at all! Our members range from solo entrepreneurs just starting out to established businesses doing $50M+ annually.

Absolutely! While we host in-person events in major cities, the majority of our value comes through digital resources, online community, and virtual expert access.

Membership can be started online by choosing the plan that fits your business and completing the registration process. See details on our Become a Member page.

Yes and no. The Basic membership is free. Our Pro membership is $99/mo and includes more benefit members. See details on our Become a Member page.

Absolutely! You can change your membership tier at any time. If you upgrade, you'll pay the prorated difference. If you downgrade, the change takes effect at your next renewal date.

Members gain access to exclusive resources, industry reports, webinars, training, networking opportunities, and preferred vendor programs. See all details on our Member Benefits page.

Once you join, you’ll receive login credentials to access our resource centre. There you will find templates, guides, and tools. Check out the Resource Centre.

Through expert insights, educational programs, networking opportunities, advocacy, and access to industry best practices.

Yes! Our resource library includes email templates, product description frameworks, legal document templates, financial planning spreadsheets, and marketing campaign templates. Check out the Resource Centre.

Some events are open to the public, but members receive discounts and priority access to most programs and workshops.

We host monthly webinars, quarterly in-person networking events in major cities, workshop series, and virtual roundtables for specific business challenges.

Yes! We offer partnership and sponsorship opportunities for companies looking to collaborate with our community. Contact Us if you're interested!

Yes! We negotiate group rates with essential e-commerce service providers including payment processors, shipping companies and marketing tools.

We currently restrict direct contact with any members but do all various promotional opportunities through our events and thought leadership moments.

We offer a 30-day money-back guarantee. If you don't find clear value in your membership within the first 30 days, we'll refund your full membership fee, no questions asked.

You can reach out via our Contact Us page or email our member services team for assistance.

We aim to respond to all member inquiries within 24-48 hours during business days, with priority support for Pro members.

Ready To Transform Your Canadian Online Business?

Join Canada’s only digital commerce community and become a part of building momentum and influence for Canadian digital companies. You’ll gain access to exclusive resources, events, and networking opportunities. Connect with entrepreneurs who are leveraging AI, driving digital transformation and building thriving businesses with strategies tailored to the Canadian market.
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