This Membership Policy governs the terms and conditions of membership in eCommerce Canada (the "Association"). This policy applies to all membership tiers and defines the rights, benefits, obligations, and procedures related to Association membership.

• Must be 18 years of age or older
• Business or professional involvement in e-commerce, retail, or related industries in Canada
• Commitment to the Association's mission and community guidelines

• Resource Library Access: 10+ guides & templates
• Monthly Webinars with expert-led training and Q&A
• Annual Canadian E-commerce Report
• Discussion Forums access
• Event Discounts (save on industry conferences and workshops)
• Beta Program Access to test new tools before public launch

• Same as Starter Membership
• Commitment to active community participation

• Everything in Starter, plus:
• Quarterly Trend Reports with seasonal opportunities and actionable strategies
• Exclusive Training Videos covering platforms, compliance, and marketing
• Member Directory access for networking and partnerships
• Visibility: Featured blog post about your business with backlinks and social media promotion
• Vendor Discounts through preferred partner programs
• Product Discounts on Association's exclusive products

• Starter Membership: Free
• Pro Membership: $99/month

• Pro memberships are billed monthly
• Payment accepted via credit card
• Membership benefits commence upon payment confirmation for paid tiers

• The Association reserves the right to modify membership fees with 60 days' notice to existing members
• Fee changes apply to membership renewals following the notice period

• Complete online registration
• Immediate access upon email verification
• No approval process required

• Complete membership application form
• Provide required business information
• Pay applicable membership fees
• Agree to Association Terms of Service, Privacy Policy, and membership policy

• Maintain accurate contact and profile information
• Conduct themselves professionally in all Association interactions
• Respect other members and Association staff
• Comply with Association policies and community guidelines
• Use Association resources appropriately and ethically
• Pay membership fees on time (for paid tiers)

Members agree to use the community for:

• Legitimate business questions and collaboration
• Sharing knowledge and expertise
• Professional networking and partnerships
• Constructive feedback and support

• Harassment, discrimination, or inappropriate behavior
• Unauthorized commercial solicitation outside designated areas
• Sharing confidential Association or member information inappropriately
• Spam, promotional content that doesn't add value to the community
• Misrepresenting Association affiliation or endorsement
• Any activities that violate applicable laws or regulations

• Members receive login credentials upon approval
• Resources accessed through member portal
• Pro members receive priority access to new resources
• All resources subject to appropriate use guidelines

• All members eligible for events with tier-appropriate benefits
• Some events open to public with member discounts
• Priority registration for members on popular events
• Virtual and in-person options available

• Member directory participation is optional
• Members control their own profile visibility and contact preferences
• Networking facilitated through forums, events, and directory
• Professional promotion opportunities available for Pro members

• Members may upgrade at any time
• Downgrades take effect at next renewal date
• Changes processed within 2 business days
• No penalties for tier changes

• Monthly billing available for Pro membership

• Starter Members: Standard support within 48-72 hours
• Pro Members: Priority support within 24-48 hours

• Pro Members receive 30-day money-back guarantee
• If not satisfied within first 30 days, full refund provided

• Starter members may cancel at any time
• Pro members may cancel with notice, effective at end of billing period
• No refund for unused portion of monthly billing period

The Association may terminate membership for:

• Violation of community guidelines or Association policies
• Non-payment of fees after 30 days past due (Pro members)
• Behavior detrimental to the Association or its members
• Providing false information in membership application
• Illegal activities or violations that reflect poorly on the Association

• Member receives written notice of potential termination
• Opportunity to respond within 15 days of notice
• Final decision made by Association management
• Appeal process available through Board of Directors

• Association actively represents Canadian digital commerce interests
• Government relations on digital taxation, cross-border shipping, and data privacy
• Member input welcomed on advocacy priorities
• Participation in policy discussions voluntary

• All members have input opportunities on Association direction
• Annual member surveys conducted
• Feedback mechanisms available through multiple channels

• Association negotiates group rates with service providers
• Vendor partnerships reviewed annually for member value
• No exclusive requirements or obligations for members

• Member directory allows business promotion within guidelines
• Newsletter and event promotional opportunities available
• Blog feature opportunities for Pro members
• Community guidelines ensure value-focused promotion only

• All member information governed by Association Privacy Policy
• Member directory participation voluntary with granular privacy controls
• Information sharing requires explicit member consent
• Data retention policies outlined in Privacy Policy

• Business insights may be used for industry research in aggregated, anonymized form
• Individual business information never shared without consent
• Members may opt out of research participation at any time

• All Association-created resources remain property of eCommerce Canada
• Members receive usage rights for business purposes during membership
• Content may not be redistributed or resold without permission

• Members retain ownership of content they create and share
• Association receives limited license to use member content for community purposes
• Members may request removal of their content at any time

• The Association reserves the right to modify this Membership Policy
• Material changes require 30 days' notice to members
• Notice provided via email
• Members may terminate membership if they disagree with material changes

• Internal dispute resolution process available
• Appeals process through Board of Directors for termination decisions
• Mediation available for member-to-member conflicts
• Association commitment to fair and transparent resolution

This Membership Policy is governed by the laws of Canada and the province of Alberta.

For membership questions or support:

• Email: info@ecommercecanada.com
• Website: ecommercecanada.com

Business Hours: Monday-Friday, 9 AM - 4 PM MST

This Membership Policy is effective as of September 9, 2025 and supersedes all previous membership policies. By applying for, maintaining, or using any aspect of Association membership, you acknowledge that you have read, understood, and agree to be bound by this Membership Policy and all referenced Association policies.